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KB Home / FAQ / Mal's Ecommerce / Orders not making it back to storeadmin

Orders not making it back to storeadmin

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Check your setup at Mals:
  • HTTP Call: The HTTP call must be set up in Mals for the inventory control and order tracking to work. Go to Cart Setup, then Remote Calls.
    • URL: In the URL field, add yourdomain.com/go/finish.php - Replace yourdomain.com with your site (note: no http://). 
    • Method: Choose POST as the method.
    • Debug: In the HTTP call area of Mals, check the 'debug' box only if you have problems with the inventory control and want to track whether Mals is processing the call.
  • PayPal Setup: Make sure that you enter the PayPal email and select the option that returns the customer back to your cart after an order goes through.
  1. PayPal: Please note that if you want to use PayPal as a payment type, you must use a business account if you want to automate inventory control or log orders and sales. Personal accounts can be used with the cart, but the inventory control and order tracking will not work!

    • Auto Return: If you are using PayPal as a payment type, you must turn the 'Auto Return' setting on. This automates the return back to Mals after a customer pays via PayPal. (If this setting is turned off, the cart will require the customer to push a button to go back to the cart, and not all customers will do this.)
    • Thank You Page: The Auto Return setting requires a thank you page to return to after the payment is made. Create the page, following PayPal's thank you page rules (shown on the auto return setting page) and enter the URL in the space provided in PayPal.
  2. Limitations: Please note that the Merchantmoms system's inventory control system decreases inventory automatically, if set up properly. It will also discourage a customer from ordering more than is available. However, it is not designed as a method to limit quantities for one of a kind items. Because the system uses a third party cart in Mals, we cannot guarantee that a customer will not try to change the quantity within Mals or otherwise try to order more than is available.

    In addition, Mals does not support every payment processor, so it is possible that the http call system may not work properly with your payment processor. Please check the processor list at Mals to make sure inventory control will work on your site - if your processor does not have a check under 'HTTP Call', the inventory system will not work with that processor.
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