When you think we are down, but we're showing that we aren't; the next step is a traceroute. This will help us discover where your connection is stopping at.
Or manually from your PC (Windows XP, Vista):
1. From the Start menu, select “Run…”
2. When the run box comes up, then type in cmd
3. When you get the command prompt, enter tracert yourdomain.com
4. Hit the “enter” key on your keyboard and wait.
1. Double-click the Hard Drive icon > Applications folder > Utilities folder > Network Utility program.
2. Select the trace route tab and enter the domain name
3. Press the “enter” key and wait.
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